BetWright Privacy Policy

At Bet Wright, we understand that trust is built on transparency, and we want you to know exactly how we collect, use, store, and protect your personal information when you visit our website, download our mobile applications, or otherwise interact with our services. This BetWright Privacy Policy applies to every visitor and registered customer of our platform. We are Onyx Gaming Limited, a company incorporated in England and Wales with company number 11033330, with our registered office at The Coach House, Headgate, Colchester, United Kingdom, CO3 3BT. BetWright is a trading name of Onyx Gaming Limited, and we operate under a licence issued by the Gambling Commission, account number 64666, licensed and regulated in Great Britain.

By creating an account, using our services, or continuing to browse Bet Wright, you consent to the practices described in this policy. If you do not agree with how we handle your data, we ask that you do not use our services.

Information We Collect

We collect several categories of information to provide a safe, compliant, and enjoyable experience. We only gather what is necessary to operate BetWright responsibly and to meet our regulatory obligations under English law.

Account and Registration Data

When you complete the Bet Wright register process, we collect your full name, date of birth, residential address, email address, telephone number, and a copy of identification documents where required for age and identity verification. One account per customer is permitted, and we may request additional documentation to confirm your identity before allowing withdrawals.

Financial and Transaction Data

We collect payment information whenever you make a BetWright deposit or request a Bet Wright withdrawal, including card details for Apple Pay, Visa, Visa Electron, Mastercard, and Maestro transactions. Withdrawals are processed only to the account from which deposits were made, and we retain transaction records to comply with anti-money laundering regulations and financial reporting requirements.

Technical and Device Data

We automatically collect technical information whenever you use our BetWright casino app or access the Bet Wright app on your mobile device, including IP address, device identifiers, browser type, operating system, and log-in timestamps. This data helps us secure your account and optimise the performance of our desktop, iOS, and Android platforms.

Gaming Activity Data

We record your betting history, wagering patterns, and preferences across our sportsbook and casino products, including your activity on BetWright slots, table games, and Bet Wright live casino sessions. This information supports responsible gambling monitoring, fraud prevention, and personalisation of promotional offers.

How We Use Your Information

We use your personal data to verify your identity, process deposits and withdrawals, manage your BetWright casino login credentials, prevent fraud, and comply with our licensing obligations to the Gambling Commission. We also use your data to communicate important account updates, respond to support enquiries, and administer loyalty programmes such as Bangers N'Cash. When you use Bet Wright login to access your account, we log this activity to protect against unauthorised access and to detect suspicious behaviour.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on BetWright to remember your preferences, keep you securely logged in, and analyse how customers use our website and mobile applications. You can manage cookie settings through your browser, though disabling certain cookies may limit some features of our services. Further details are available in our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data. However, we may share your information with regulatory authorities such as the Gambling Commission, payment processors, identity verification providers, fraud prevention agencies, and law enforcement when legally required. We may also share limited data with game providers, including Pragmatic Play, Nolimit City, and Relax Gaming, solely to operate and settle gameplay accurately. Any third parties we work with are contractually obligated to protect your data in accordance with applicable UK data protection law.

Data Security

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data, including payment details, and we restrict internal access to personal information on a need-to-know basis. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Data Retention

We retain personal and transactional data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with UK gambling regulations, tax obligations, and anti-money laundering requirements. In most cases, we retain account and financial records for a minimum of five years after account closure, unless a longer period is required by law.

Your Rights

Under UK data protection law, you have several rights regarding your personal information. We are committed to respecting these rights and responding to your requests within statutory timeframes.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory obligations
• You have the right to object to or restrict certain processing of your data
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with the Information Commissioner's Office

Marketing Communications

With your consent, we may send you promotional emails, notifications, or messages about offers such as free spins, bonus opportunities, and rewards through our Bangers N'Cash programme. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from minors, and we take reasonable steps to verify age during registration and before processing any deposit or withdrawal.

International Data Transfers

As BetWright operates from the United Kingdom, your data is primarily processed within the UK. Where data is transferred outside the UK to service providers, we ensure appropriate safeguards are in place in accordance with applicable data protection regulations.

Changes to This Policy

We may update this Bet Wright Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, and continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please contact our support team at support@betwright.com. For identity verification enquiries, please email compliance@betwright.com, and for complaints or disputes, please contact cs@betwright.com. This policy is governed by English law, and the courts of England and Wales hold exclusive jurisdiction over any related disputes.